We offer 100% refund if the product is not what you expected. If the product is damaged, defective or just isn't likeable on your part, feel free to contact us and we will see what we can do to insure your satisfaction. We accept returns and refunds for a period of one month after the expected delivery date. If you want a refund because the product hasn't arrived or because the shipping time took longer than it should've, please contact us and we will look what we can do. Please contact us on one our three platforms (by email, facebook or instagram) and we will carefully look into each situations concerning our products and the delivery. Those platforms can be found in the Contact Us page.